1. Shipping Policy
Last updated: Today
At Isla Melbourne, we want your order to be handled with care, transparency, and efficiency.
This Shipping Policy explains how we process and ship orders placed through isla-melbourne.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the product details, confirm the shipping information, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery typically takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs inspections, peak shopping periods, public holidays, incorrect shipping information, or other circumstances beyond our control.
Direct Supplier Shipping
In many cases, Isla Melbourne ships products directly from our trusted suppliers.
This allows us to streamline the shipping process and reduce unnecessary handling. Instead of sending products to our warehouse first and then forwarding them, your order may be shipped directly from one of our suppliers.
As a result, some orders may be dispatched from overseas, including China.
We use this fulfilment model to help ensure your order reaches you as efficiently as possible.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location, and delivery address, orders may be shipped using Australia Post, local courier services, or international shipping partners.
Where tracking is available, you will receive your tracking information by email once your order has been dispatched.
Shipping Costs
Shipping is free on all orders delivered within Australia, unless otherwise stated during checkout.
Incorrect Shipping Details
Please ensure that your shipping details are correct before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to update the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number, and the email address used to place the order.
We will investigate your order and assist you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first check with members of your household, neighbours, your local post office, or the delivery carrier.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and do our best to assist you.
Questions
If you have any questions about our Shipping Policy, please contact us at: